customer experience – Tech In Focus

Shopee Empowers Nation of Entrepreneurs, Drives E-Commerce Success in 2024

Shopee Champions Malaysian Sellers with Record-Breaking Growth Across Livestreaming, Affiliates, and User Engagement

Business News, Customer Experience, Industry Features, Technology News, Trends, Trends / Reports / Infographics / Tech In Focus Editorial Team

KUALA LUMPUR, MALAYSIA – 17 January 2025 – Shopee reinforced its role as a key enabler of Malaysia’s digital economy in 2024 by empowering a thriving ecosystem of local brands, sellers, and affiliates. The platform recorded triple-digit growth in critical areas such as affiliate participation and livestream engagement, demonstrating the effectiveness of its comprehensive support for […]

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Pallion Enhances Data Resilience and Customer Experience Through Boomi Integration

Business News, Customer Experience, Cybersecurity, Digital Transformation, Editors Pick, Featured, Must Read, Technology News, Trends / Tech In Focus Editorial Team

Pallion Group, one of Australia’s foremost precious metals and jewellery providers, has implemented the Boomi Enterprise Platform to fortify its technological resilience and streamline customer experience (CX) across its multi-brand operations. Headquartered in Sydney, Pallion oversees six distinct brands that manage the sourcing, production, distribution, sales, and secure storage of gold, silver, and bespoke jewellery.

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Crayon and JBS announce global partnership to enhance Japanese customers’ success

Business News, Customer Experience / Tech In Focus Editorial Team

Crayon (OSE: CRAYN), a global leader in IT services and innovation, and Japan Business Systems Inc (JBS), a leading technology solutions provider, today announced the signing of a strategic partnership. The key focus of the newly formalized partnership is to offer Japanese international firms the ability to purchase Microsoft licenses anywhere in the world, and

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New Research Finds that APAC Consumers Expect both Security and Ease-of-Use when Interacting with Brands Online

Customer Experience, Cybersecurity / Tech In Focus Editorial Team

New research from Okta, the leading independent identity provider, reveals that when interacting and transacting with brands online, Asia Pacific consumers want both assurance that their private data are protected, as well as an easy, seamless experience. Conducted in partnership with global research firm Statista, Okta’s Customer Identity Trends Survey 2023 polled more than 20,000 consumers

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Investment in Employee Experience, Cloud and AI Drives Improved Customer Experience, New NTT Report Shows

Artificial Intelligence & Machine Learning, Customer Experience, Trends, Trends / Reports / Infographics / Tech In Focus Editorial Team

NTT Ltd., a leading IT infrastructure and services company, has launched its 2023 Global Customer Experience Report, which reveals that customer experience (CX) remains a top C-suite priority, with 95% (96% in APAC) of organizations now having a named C-suite executive responsible for this business area. At the same time, employee experience (EX) has risen in importance to become

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HDFC Bank Taps Backbase to Improve Digital Customer Experience

Customer Experience / Tech In Focus Editorial Team

Mumbai-based HDFC Bank has collaborated with Backbase, a leading provider of digital banking solutions, to improve its retail banking operations and provide a comprehensive customer experience across all digital touchpoints. This partnership addresses evolving customer expectations and meets new regulatory requirements. HDFC Bank has been a Backbase customer since 2016 and has renewed its deal

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NICE, Cognizant to spur CX transformation

Digital Transformation / Tech In Focus Team

Software firm NICE, IT company Cognizant team up to speed up customer experience (CX) transformation. With Cognizant’s deep consulting and business transformation capabilities and NICE CXOne’s integrated cloud platform, the partnership aims to speed up customer adoption of advanced CX solutions including digital, analytics, and conversational AI. The partnership will be offering a unified Contact

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Enhanced Customer Journey, Security Key Priorities for APAC Businesses in 2022

Cybersecurity / Tech In Focus Team

Global information services company Experian recently published a report that reveals the impact of digitalization on business priorities and consumer expectations in four APAC markets for 2022. Experian interviewed 3,000 consumers and 900 businesses across 10 countries globally including India, Japan, Singapore and Australia in the APAC region to uncover insights related to consumer and

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