Chatbot experiences directly affect business outcomes, study finds
Despite increasing reliance on chatbots for customer assistance, businesses have been found to fail to deliver positive chatbot experiences. This is according to a new survey from Clara, an Automated Customer Experience assurance platform. The platform further reveals that customers believe a positive or negative chatbot experience is reflective of the entire brand. For 65% […]
Chatbot experiences directly affect business outcomes, study finds Read More ยป