Thailand’s banks embrace new technology, but digitalization falls short, say experts at the ENGAGE ASIA 2023 conference
Banks and financial institutions in Thailand leverage mature technology and incorporate modern features. However, experts at the recent ENGAGE ASIA 2023 emphasized that the challenge stems from the absence of unification across different touchpoints, resulting in fragmented customer engagement. The majority of the systems within the banks operate in silos and don’t communicate with each […]
