Taking a leap forward in its digitization journey, the Philippine National Bank (PNB) has inked a deal to integrate the electronic signature platform Adobe Sign, in order to bolster the efficiency and customer service of its digital workflow.
With the Covid-19 pandemic thrusting the world into a “new normal”, PNB knew it could not continue forward without adjusting to an online-centric and contactless way of life.
By transitioning to a greater reliance on paperless transactions and reducing the need for wet signatures, bank availability for customers is set to become more convenient and accessible than ever.
PNB already utilizes Microsoft IT infrastructure, therefore, adopting Adobe sign for e-signatures becomes a seamless process, not only establishing the PNB as the first Philippine customer to be hosted on the Singapore-based Microsoft Azure Southeast Asia data center, but also improves efficiency within the institution itself by speeding up activities without compromising on security.
Customers will be given access to the novel digital capabilities, reduced safety risks to important documents and to themselves thanks to contactless transactions, as well as the ability to securely choose between physical or digital signing.
“Digital-first”, according to PNB President and CEO Wick Veloso, is their main pathway to realizing its vision of a “stronger, younger, better” bank.
“For PNB, ‘digital-first’ means being constantly aware of the fast-evolving digital landscape and customer expectations, and being able to transform and innovate to serve customers’ needs. As a bank, we need to keep up with the changing times,” Veloso explained.
He added further that the group places a strong premium on customer privacy and safety, and as such, coordinates closely with local regulators and trusted digital ecosystem partners such as Adobe.
Meanwhile, Adobe Southeast Asia Managing Director Simon Dale expressed delight at the partnership and opportunity to aid the PNB in achieving its “digital-first” vision.
“To ensure long-term success, we have put together a strong post-sale team that works closely with PNB to upskill their officers with adequate training – partnering with the bank through every step of their transformation journey,” Dale said.
