Software firm NICE, IT company Cognizant team up to speed up customer experience (CX) transformation.
With Cognizant’s deep consulting and business transformation capabilities and NICE CXOne’s integrated cloud platform, the partnership aims to speed up customer adoption of advanced CX solutions including digital, analytics, and conversational AI.
The partnership will be offering a unified Contact Centre as a Service (CCaaS) suite covering omnichannel routing, AI, analytics, workforce optimisation, and digital self-service options. It is seen as a way to change the way organisations engage and interact with customers.
Both companies had worked together in the past, producing significant business outcomes, among which are much shorter answer and wait times and highly accelerated platform deployments.
CXOne, NICE is a leading global specialist in AI-powered self-service and agent-assisted CX software for the contact centre and beyond.
Cognizant engineers modern businesses, focusing on helping clients modernise technology, reimagine processes and transform experiences to keep up with the fast-evolving world.
